Shipping policy
Order Processing
Themushroomsaidtome.com ships worldwide from our international fulfillment centers.
We aim to process and dispatch orders within 1-3 business days of payment being confirmed (excluding weekends and holidays).
During promotional periods, product launches, or seasonal peaks, processing may take longer. If we expect a delay beyond our stated processing time, we will contact you by email.
Processing time is separate from transit time. Total delivery time is processing time plus the shipping time for the method you select at checkout.
Shipping Methods and Costs
Shipping costs are calculated at checkout based on destination, package weight, and the service you choose. You will see the exact cost before you pay.
| Method | Estimated transit time | Cost |
|---|---|---|
| Standard | 7–15 business days | $4.99 / Free over $89 |
| Express | 3–7 business days | $12.99 |
Prices shown to customers in the European Union are inclusive of applicable VAT. Prices shown to customers in the United States are exclusive of any state or local sales tax, which is calculated and added at checkout where we are required to collect it.
Free shipping: We offer free shipping on orders over 89$.
Carriers we work with include [USPS / UPS / FedEx / DHL / ROYAL MAIL / OTHER]. We reserve the right to select an alternative carrier of equivalent or better service.
Estimated Delivery Times
Transit times shown above and at checkout are estimates provided by our carriers. They are not guarantees, and they begin from the date of dispatch, not the date of order.
Delivery may be affected by customs clearance, carrier delays, severe weather, industrial action, or events outside our reasonable control.
If we are unable to ship within the timeframe stated at the time of your order (or within 30 days where no timeframe was stated), we will notify you and offer you the choice of consenting to the delay or cancelling for a full refund.
Order Tracking
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's tracking page.
Tracking information can take up to 24–48 hours to become active after you receive the email. If your tracking has not updated after 2 business days, contact us at support@themushroomsaidtome.com.
Customs, Duties, and Import Taxes
International orders may incur customs duties and taxes. These are the buyers responsibility.
Address Accuracy
You are responsible for providing a complete and accurate delivery address at checkout. Please check it carefully before confirming your order.
If you notice an error, email us at support@themushroomsaidtome.com immediately with your order number. We will correct the address if the order has not yet been dispatched, but we cannot guarantee this.
We are not able to redirect a package once it has been handed to the carrier. Orders lost as a result of an incorrect or incomplete address supplied by you are not eligible for a free replacement, though we will assist you in tracing the shipment.
Failed, Refused, and Returned Deliveries
If a package is returned to us as undeliverable — because of an incorrect address, repeated failed delivery attempts, refusal to accept, or unpaid import charges — we will contact you to arrange redelivery. Redelivery is charged at the standard shipping rate for your destination.
If we cannot reach you within 30 days of the package being returned to us, we will refund the order value less original shipping and any return costs incurred.
Lost, Delayed, and Damaged Shipments
Risk of loss. For consumers, risk of loss and damage passes to you when you, or a third party you have nominated other than the carrier, takes physical possession of the goods. Until then, the risk is ours.
If your package is delayed, please allow 3 business days beyond the estimated delivery date before contacting us, as carrier scans are sometimes inaccurate.
If your package is marked delivered but you have not received it, check with neighbours and around your property, then contact us within 3 days of the delivery scan so we can open a carrier investigation.
If your package arrives damaged, contact us within 3 days of delivery at support@themushroomsaidtome.com with your order number and photographs of the damaged item and the outer packaging. Keep all packaging until the claim is resolved.
We will replace or refund lost and damaged orders in accordance with this policy and your statutory rights. Nothing in this policy limits or excludes rights you have under applicable consumer protection law, including the EU Consumer Rights Directive and equivalent national legislation.
Split Shipments
Where an order contains items with different availability or shipping requirements, we may dispatch it in multiple packages at no additional cost to you. You will receive separate tracking information for each package.
Changes to This Policy
We may update this Shipping Policy from time to time. The version in effect at the time you place your order is the version that applies to that order. Material changes will be reflected in the "Last updated" date above.